Sylvan Pools - Austin Texas Complaint - Our Dream Became A Nightmare!!!!
AUSTIN, TEXAS -- We signed a contract to build our dream pool for our kids and extended family in April 2008. We were assured of a seamless and error free construction process by the salesman and the construction supervisor. That turned out to be a totally false promise and even worse a outright lie. We felt as though the process turned adversarial from the construction process forward. The schedule(or lack of it) was a joke. The subcontractors that Anthony and Sylvan hired either disregardful or did not care to meet what was promised. That is the problem with subcontractors as we found out. The company (Anthony and Sylvan) has no control if any one showed up and offered feeble excuses (Pablo's tractor broke down) with no apologies. The process dragged on for 8 months with intermitable delays. We also hired an independent pool contractor to look at the work being done and he found several shortcuts in the pool building process that we called the company on. They blamed it on the subcontractors but we spoke to them (in Spanish) and they told us they were instructed to use less than the required steel and equipment specified in the contract.
We missed the summer swimming season and still battle them to do final punch list to this day! Do not use the company! We learned our lesson!