Midas Complaint - Very Very Bad Service
COLUMBIA, SOUTH CAROLINA -- This is the letter I sent to corporate
My name is D J W and I am writing to you concerning my recent service at Midas in Columbia SC on October 25th. I called Midas and asked them if I towed my car in if they would look at it and fix it. The manager said yes. My car had no power whatsoever. A few days later Frank called and said they found that the main wiring harness wires were bad and needed to be replaced. HE also told me that the fuse between the starter and wiring harness was blown so they changed it. Due to trusting Midas I took it to an electrical place called southern armature in Columbia.
This is the second tow fee of 60.00. Southern armature calls two days later and says your electronics are fixed but now it isn’t starting but it is turning over. Tow it back to Midas; third time. Frank says he will look at it. A couple days later he calls and says we found the problem, it was the distributor. Come pick it up. I was charged 403.00 for labor and the distributor. I drove to Lexington and something was wrong.
I popped the hood and found the distributor not tightened down and so the timing was jumping due to Midas not tightening the bolt. Now I was getting upset due to being stuck again and calling another tow truck. It takes two minutes to tighten the distributor bolt down and this time wasn’t taken to make sure the service I just paid for was quality. So I took it back to Midas to fix what they didn’t do in the first place.
By now I’m in the money pit 240.00 for towing, 272.00 for wiring harness and coil, 403.00 at Midas and it still isn’t fixed. They call me the next day and tell me it is running and the alternator is bad””(?)”” Now, pay attention because this is where it really gets interesting, or as I call it, the second phase of me being really pissed. So I pick the car up and drive to my apartment and change the alternator. Drive it the next day to Lexington and guess what, it freaking breaks down AGAIN. So now I go to another mechanic. Within 2 hours he calls me and tells me what he finds.
The reason the car was shutting off was because somebody didn’t hook a wire backup to the starter. That is the first thing Midas checked due to the fuse being blown from the starter to the wiring harness. The positive battery cable off the battery was fried on about 2 inches of it in plain site. Next, Southern Armature replaced a coil on my car and the wire plug that went into it had the clip broke and it fell off with the use of a fingertip accidentally touching it. Car doesn’t do nothing without that plug being hooked up. So, was the replacement of my distributor or alternator necessary? Myself and my other mechanic don’t think so.
He also found two bare wires right beside the coil that should have been found and repaired. When the car broke down the battery was checked first by me and advance auto parts and it was good. If the alternator was bad before all this it would not have been charging the battery. So was the alternator bad before this; NO. Was the distributor bad, Probably not, but know one really knows. Was the last two tow jobs necessary, most likely not. I question whether the tow from Southern Armature and any tow job after that was necessary at all if somebody would’ve hooked the wire back up from the start.
I went two weeks without a car and due to the fact that I’m a FT student with two internships, a job, two kids, think about the BIG inconvenience all this is, even typing this letter has taken time that I don’t have but I want the owner and the corporate people to know what happened to me. My dad has been going to midas for a long time, I go every once in a while, but no more. I work too hard for the money that I have spent due to trusting the Midas Corporation. Heres another bad Midas representation. I was going to get rid of the car so I called Frank and asked about getting the money back out the distributor. He said he couldn’t because he didn’t have the original box due to the core being sent to the store he bought it from.
I called some auto parts stores to ask about whether I could return the distributor or the alternator and they said yes if I had the receipt. He didn’t say anything except that It was too bad. Not, I’ll check into it, or anything else. What a freaking great reply. I was just trying to get some money back out the car and recover some losses but that’s TOO BAD for me because I don’t have the receipt for the distributor that cost 236.20. I know Midas has it but I don’t. Even though I kept the car because the other mechanic fixed it and I have no longer have had any problems out of the car, this was still the biggest aggravation I have ever received from any auto service place in my life. My question to the Midas Corporation is this; How are they going to fix this situation before I take this matter any further. I would like to tell people that Midas did the right thing by me but that is up to the corporate office because I know the local shop don’t care or think a little person like myself doesn’t matter.
I do know this, some of the problems and costs couldn’t have been avoided due to the problems with the car, but I know some of the costs and issues could have been avoided if somebody would have taken the time to look over my car. The towing fees, what Midas charged me, the southern armature bill, the alternator, some of this could have been avoided if somebody hooked the starter wire back up in the first place. I don’t want to post this on telephone poles, or make any t-shirts, or posts this problem on the bulletin board all over USC campus, but my advertising skills will come in handy with all the news stations and the e-mail contacts I have. I don’t want somebody else going through this. I will go this length if somebody don’t acknowledge this as a major problem in your company.
If the manager said we are not capable of fixing this problem it would have worked out fine, but no he said yes, and because Midas is a well known corporation I took my dad’s suggestion and the fact that Midas has a sign on the front of their buildings that reads, “Auto Service Experts” I trusted the company. To resolve this matter I can be reached on my cell phone () and hopefully someone will let me know that the Corporate people care more about the customers than the local shops, or at the least the owner of the shops in Columbia due to the fact that he owns the one in Columbia and west Columbia. Please call.
Love, D J W