Netflix Complaint - Where Are My Movies?
OMAHA, NEBRASKA -- I signed up for Netflix 12 days ago, put 15 movies in my queue, but still haven't received any DVDs. After 8 days, I called customer service twice. The first time I waited on hold for 10 minutes, told a representative my story, was put back on hold for 5 minutes, told another representative the story, was put on hold again and after a few minutes the call was disconnected. The second time I called I finally spoke with a supervisor, who told me that it sometimes takes a few days to set up a new account. According to her, my DVDs were shipping that day. Now it's been 12 days and when I go to netflix.com it still says my movies are "shipping today." I'm on a free trial, so at least I'm not paying for nothing, but it's still annoying that it takes almost 2 weeks to set up a new account and get movies sent out.
There is a Netflix shipping center in the city I live in so I don't see what the hold up is! I plan on canceling the subscription when the free trial is up. This service sucks.