A Solid Gold Sound Complaint - Complaint BBB Wedding
PORTLAND, OREGON -- Below is the BBB complaint that I submitted back on October 7th, to A Solid Gold Sound. It is now November 11th and the only response we have received was an e-mail to my wife, apologizing for the delay and offering us two additional DVDs to make up for it.
"This complaint, first and foremost, is a complaint being submitted by two individuals. The first being myself, the second being by my wife, Filanthi. We are submitting this complaint on 10/07/08 nearly three months after our wedding day. We contracted this company for the sole purpose of producing a video for our wedding, and to provide DJ services for the event, which was July 26th, of 2008 @ 6:00pm PST. My complaints follow, and I apologize that they are in a scattered order, but they are accurate none the less.
To date we have received no video. My wife was informed that we should receive it at least four to five weeks AFTER our wedding. That would have placed it no later than August 30th being the date we should have received our video. The date now, again, is October 7th, almost eleven weeks after our wedding. That's twice the time it should have taken to produce.
During our rehearsal, which was two days prior to our wedding, we received a call from the DJ. This lasted appx 30 min, and cut drastically into our rehearsal time, and he had advised us to bring a CD with our wedding song on it. During the time we had initially set our services with A Solid Gold Sound up we were told that they THEMSELVES would be the ones to locate the song we had requested. They also failed to remind me or the wedding coordinator that I was to provide the disc for the ceremony, and so prior to our first dance I had to run and grab the CD to give to the DJ, and afterwards he was going to keep the case that I had the disc stored in, which was highly inappropriate.
During the time that myself an the groomsmen and bridesmaids were walking down the aisle, it was agreed upon that the Elton John song "Tiny Dancer" was to be played, which it was not.
After the wedding my wife has tried contacting the company that provided the services to see when we would receive our wedding video, and once, after at least a dozen or so calls had been made and not returned, they said we should be receiving a tracking number via email. We have still yet to receive this information as well. They have only returned one call to our several, and frankly I would honestly never do business with them for any other event if this is how they handle all of their affairs. The call they did return, they left a voicemail that simply stated that they check their voicemail nightly and would return future phone calls within 24 hours lie they do all of their calls.
I have done some research on the web and found several negative reviews towards this company, and have decided to include a few links to these complaints as well.
http://www.my3cents.com/showReview.cgi?id=27820 is the first one
Ripoffreport.com also has 39 complaints against them as well.
In closing, I wish for nothing more than what the agreement was for in the first place: My wedding video. In addition, since this has taken nearly three months, and we still do not have our video, and they even had the audacity to charge us for a second DVD, I would like to receive 75% of the payment back. The initial payment was well over $1,200. So I will accept a refund of no less than $900. Simply because we have extremely high phone bills from calling our family in Greece to give them updates on the current situation with our wedding video which we were supposed to send to them back in August."
To be honest, I felt that this was a simple enough complaint that was going to be handled professionally, but so far it seems as though things are at a standstill...