Bargain Outfitters (aka Sportsman's Guide) Complaint - Beware! Dangerous Products and Fraudulent Guarantee Claims!
ONLINE -- Bargain Outfitters (aka Sportsman's Guide) are selling unsafe merchandise, and will not honor their "100% guarantee".
I bought 6 of their outdoor chairs and three of them collapsed when my guests sat on them. Luckily, no one was badly hurt, but when I called to tell the company about the defective and dangerous chairs, they said they would only honor their refund guarantee if I ship them back at my own cost. I sent photos to show that they were broken, but they will not be swayed - I have to pay to ship back six defective chairs, or they will not honor their own refund policy (which states you can return "for any reason at any time"). They actually told me there was a time limit for defective returns, and I had missed the window.
Aside from them not honoring their stated guarantee (which I obviously feel is a fraudulent sales claim), they do not seem to care that the chairs are dangerous for outside use. They do NOT withstand the elements, and someone could have gotten badly injured! Apparently they're willing to take their chances on a future lawsuit, because the chairs are still readily available on their website.
While their prices seem like bargains, buyers should be aware that there may be costs that simply aren't worth the savings.