Chevrolet Complaint - Transmission Failure
LAFAYETTE, LOUISIANA -- Tuesday November 11, 2008
P.O. Box 33170
Detroit, MI 48232-5170
Attention: Customer Service Dept.
RE: Service Request No. xxxxxxxxxxx
2005 Chevrolet Silverado Crew Cab
Vehicle delivery date 9-7-2005
I called GM Customer Service today to report slipping and trouble with my vehicle’s transmission shifting. I had spoken with the service department at my dealer earlier this morning and they gave me little hope, saying that my original 3-year, 36,000 mile warranty had expired. Your customer service representative checked at my request and said that there were no recalls or pending class action suits regarding this issue – there should be. My nephew has this exact vehicle and he had to have his transmission replaced at less than 40,000 miles.
A quick internet search shows that this problem is not uncommon at all. Some have even had the transmission replaced under GM’s “Goodwill Policy”. I was not offered any “goodwill”. In fact, I believe your new 5-year, 100,000 mile warranty on newer vehicles may be an attempt to rid yourselves of the poor reliability image that is building among consumers. It may even work on those who were not deceived by the earlier problems and shorter warranties that were apparently statistically placed just before the expected transmission failures. No reasonable person would say that 50,000 miles is a reasonable time for a transmission to work properly. Your new warranties prove it. The numerous transmission failures on these vehicles represent a defect that should be recalled.
I brought the vehicle in to the dealer and they said they would run a diagnostics check this Friday at the earliest. In the meantime, I will be without a vehicle. Thanks.
I wonder if your statisticians count on the number of people dissuaded from buying your vehicles by customers like me who will go out of their way to protect other innocent buyers from this type of known defect. Or do they just figure that a percentage of lost customers can simply be replaced by fresh dupes and that people like me won’t go through the trouble of convincing others? You may frustrate me, but I will not “give up”.
I will say this, though – I have owned Chevrolet pickup trucks continuously since 1986 and when I am through with this one, it will likely be my last. This is the case in spite of the fact that I have a GM credit card with $1,500 earnings toward purchase of a new GM vehicle (I will get a new credit card with some other rewards program that I can actually use). I grew up hearing from my father that we should “buy American” and thinking that was also good for our country. Now, I believe GM has a corporate view that gives no weight to such loyalty and, therefore deserves no loyalty from its customers. What a shortsighted way for a major corporation to behave. Maybe it is partly the reason for your loss of market share and recent discussions of bankruptcy and government bailouts.
I am not writing this as an angry Chevy customer, but as a sad, longtime, loyal customer of Chevrolet who defended Chevrolet in the hunting camp arguments over Ford/Dodge/Chevy. It seems we should have been discussing Nissan and Toyota instead. Until our own country’s manufacturers can make a transmission that lasts more than forty or fifty thousand miles, they will continue to lose ground against the more reliable Japanese brands.
I know this was long and I did not enjoy writing it any more than you did reading it. I sincerely regret my loss of confidence in your company after a 22-year run with Chevrolet.