American Laser Center Informative - A Very Unprofessional Company
AUSTIN, TEXAS -- BEWARE of this company...my daughter is a college student...put her name in a drawing and was notified that she won $300 worth of free treatments. When she went in to claim her prize(!), consultant signed her up for $300.00 worth of treatments which she charged to her card. As a mother of a "struggling to make ends meet college student," I recommended she get out of the deal and ask for a credit to her account, which she did the next day..never received any treatments. That was three months ago. We were told it was handled once, then twice, then three times by the location (Austin, Texas) manager. It was never handled...I finally contacted the main customer service number off the internet, where I was treated like an "idiot". I have been in sales and customer service for over 30 years and had to give the representative a quick lesson in Customer Service 101..."the customer is always right". She spoke "down" to me, was disrespectful and obviously, very unprofessional.
I hope this information helps someone else and if you are a concerned parent who daughter gets roped into this deal. BEWARE!!! I will be filing a complaint with the Better Business Bureau. The location this happened at was in Austin, Texas.