Wyndham/Fairfield Resorts Complaint - Misled & Lied to
Resolution Update on 01/30/2009:
1/30/09 As of 1/27/09 Our problem has been resolved to our satisfaction. The contract has been cancelled and we are being reinbursed for the amount we have paid on it.
This happened after I went to the BBB web site and found, in their info about Wyndham, names and departments with phone numbers. We called the one we felt was most appropriate to our situation. They were very courteous and made the decision within a few days that we were right,and made an agreeable resolution, on both our parts.
NASHVILLE, TENNESSEE -- We were told that in order to use the new program of Wyndham, Called 'Extra Holidays", you must first buy points into Club Wyndham.
In Truth: Extra Holidays is a program that anyone who is already an owner of Wyndham points in the Fairshare Plus program, and you have a reservation at any of their Resorts, you can send it to the Extra Holidays Dept. and they will rent it for you. You do NOT have to buy anything to use this program!! They take a % of the rental. We were lied to.
We were told that if you obtain a Wyndham Rewards Credit card, you can charge payments and maintenance fees to it and earn reward points that can be used toward your maintenance fees. NOT TRUE! The credit card company and program knows nothing about this.
A Word to All: Always take a tape recorder and place it on the table and hit record. It can save you thousands.
CONCLUSION: If anyone has or had this problem, please call;
Micheline # 407-345-6428, She is working on our complaint.
Thank you in advance for any cooperation in this matter. Maybe we can be of help to each other