Best Buy Complaint - Best Buy, Never Again ! ! !
MONROE, NORTH CAROLINA -- In my TV setup I have a converter box for premium cable feeding a VCR/DVD/DVR. I've also used a separate VCR fed with basic cable for a input to my picture-in-picture on the TV. This lets me either watch one channel while I record another, or record 2 different channels. The tuner in the old VCR died so I went shopping this afternoon for for a replacement. Do you know that you just about can't buy them anymore.
The first 2 places I went didn't have any video recorders with built in tuners, none... I was on Hwy 74 heading toward Monroe so I thought maybe I'd give Best Buy a look, I wasn't really sure I wanted to mess with them at all since I've never been in a Best Buy but what I didn't leave pissed off.
But I figured, what the heck I'm right here at it, let's look.
I went to the video department where a sales person named Gary came over and asked if he could help. I explained to him what I was looking for and he started showing me the premium high end combo units, I told him all I wanted it to do is have a tuner and be able to record.
He said "I've got just the thing you need" and he lead me to another aisle where he pulled out a TV unit, I told him I wasn't interested in paying a subscription to TV just to record, he said "oh no, you don't have to, that's what that most people don't understand, the TV unit will work as a video recorder without connecting to TiVo". I said "are you sure?" he said "absolutely positive".
I read the specs on the box and it really looked interesting, not only did it have a tuner, it had 2 tuners, so it could record 2 different channels at the same time and it was a DVR that would record 80 hours on it's hard drive.
WOW this looked great, I asked him again if he was sure I didn't need to subscribe to TiVo, "absolutely not" was his reply. I thought that all that for $150 wasn't bad so I bought it.
After I got home it was a quick install and in just a few moments I was going
through the setup. Then I got to a screen where it wanted me to connect it to the internet or a phone line so it could contact TV to download the setup data. Well, I didn't want to connect to TiVo, I just wanted to be able to record.
After messing with it for about a hour and not getting anywhere I called the Best Buy store where I bought and asked for home video department. It seems Gary had gone home already, so I told the other young guy what my problem was, he said "Gary LIED to you, you have to pay a subscription fee to TV to use that unit".
I couldn't believe it.
I told him I wanted to speak to the store manager, he said he was kinda busy but if I'd like to hold he'd page him... When he put me on hold I just hung up and hit redial, when they answered I asked for the manager, I got some young girl assistant manager, I asked her why they had sales people working there that would lie to a customer? She said they didn't and I replied I beg your pardon but you do, I told her the story and what the other guy said about Gary having lied to me.
Of course there's was nothing for me to do but take it all back apart, put it
back in the box, drive the 20 mile round trip and return it.
And I still don't have a new video recorder, the only other thing they
have is almost $300, I'm just not ready to pay that much for one...
Mark my words,
I WILL NEVER, NEVER, NEVER SET FOOT IN BEST BUY AGAIN ! ! !