Total Protect / HomeSure America / Cross Country Complaint - Home Warranty Service
CARROLLTON, TEXAS -- This company's address is in Ft. Lauderdale, FL for those of you who may be looking for this company. I bought this plan thru my mortgage company for an aging home. On 9/13/08 I placed a call for service for my furnace which I have had inspected twice yearly for over 6 years. After the inspection in Sept. I was told the heat exchanger was cracked on the furnace. I called Total Protect for service. It took 3 days to get a tech to the house. I was told it would not be covered because I had taken out the policy because I knew the furnace was in need of repair. The policy was taken out long after I started having a local company check the HVAC system twice a year. It is now 2 months later & still nothing has been done. The 1st tech is apparently no long with the original service company & they do not have his paperwork. They were not going to send another company except my daughter got involved & forced their hand. But it has been for naught. I am still getting the run around with lost work orders, no return phone calls and just total lack of customer service. I am 78 yrs old with heart problems. I am now facing a winter without heat and THEY COULD CARE LESS and are not standing behind their contract. RUN from this company. I will continue to report their TOTAL LACK OF CUSTOMER SERVICE/CARE to any and all who will listen, including the State Attorney General, the State Insurance Commission, the BBB and I have retained an attorney in hopes I will have heat sometime before next spring.
DO NOT TRUST anyone who wants to sell you a policy thru Total Protect, HomeSure America or Cross Country Home Services. My mortgage holder, Citimortgage, recommended this company. I will be contacting them also about the irreputable company they are "pushing" to their customers. They are another case of poor customer care! STAY AWAY!!!!