Vons Market Complaint - Long Long Check Out Lines

Review by boat life on 2008-11-12
VENTURA, CALIFORNIA -- The Vons on Harbor in Ventura CA has terrible service. Tonight I simply walked away from my full cart as the check out lines, (all "2" of them), were very long. The express line had over 10 carts waiting. The other line ran from the west side of the store to beyond the produce isle. It had to be over 15 carts deep.

This makes me mad because I'd like to shop there as it is close to where I live. Every time I go there the lines are long. 2 Weeks ago I was in line for 15 minutes on a Sunday afternoon.

To those in charge---please fire the manager and get a better one.
Comments:17 Replies - Latest reply on 2009-06-20
Posted by Anonymous on 2008-11-12:
Fire the manager and you lose one of the two checkouts that are open.

Seriously, you think it's the manager's fault nobody wants to work for peanuts to take crap from customers? I don't.
Posted by yoke on 2008-11-13:
judge, years ago people worked for peanuts and were expected to give good customer service. Now, the employees have the attitude that they are not getting paid very well and therefore they are allowed to give crappy service. With the rate of unemployment I would not want to risk getting fired over a crappy attitude, there is always someone willing to work.
Posted by jktshff1 on 2008-11-13:
yoke you are so right, the attitude is someone "owes" them something.
Posted by RJ on 2008-11-13:
its a pride issue. Low earners do not see their job as a career. They do not foresee themselves becoming manager of Vons and I don't believe they see the risk of being fired. I know everyone says that unemployment is rampant but its really not. Finding minimum wage workers is tough - managers dont want to lose what they have so they can treat customers however they like
Posted by yoke on 2008-11-13:
It is not a pride issue. We had pride years ago also and we would never think of treating a customer the way we are now being treated and we are being told it is because of what they are paid.
Posted by azspots on 2008-11-13:
A friend of ours is a checker at Frys (same Kroger family of stores). She bought a condo, has a new car so the wages can't be that crappy. She has been with them quite awhile, but still.....
Posted by woodsk1 on 2008-11-13:
Could it be the customers with the entitlement attitude causing some of the issues?? The cashiers dont schedule, so why do people take it out on them? You get better service when you act better at the stores. And yes your money does spend anywhere, so spend it somewhere else...
Posted by Principissa on 2008-11-13:
I'm going to go with a mixture of both.

I just got back from the grocery store and got stuck behind cell phone lady with a stack of coupons, half of which were expired. She started screaming at the cashier because those coupons couldn't be expired and demanding she still be able to use them. How nice of her right?

But I've run into the cashier that hates her life, won't even make eye contact with you, gets angry when she rings something up twice and has to void it out, you know because I'm the one scanning the items, and acting like I should be grateful that she's even allowing me to stand in her line and deal with her crap.

It's a two way street.
Posted by cherpep on 2008-11-13:
Living in the city does give me lots of choices. Time is precious to me. If I go to a store where the lines are consistently long (WALMART), I will no longer continue to go there. You're right the cashiers are not responsible - they are generally working pretty hard, and they are not happy that their line just gets longer and longer. It's a store management decision to staff that way. There are plenty of people looking for jobs, but the stores are not hiring. Don't hire - get long lines - lose customers.
Posted by woodsk1 on 2008-11-13:
Principissa- You are correct it does take two. If you dont like your job, go elsewhere..
Posted by cherpep on 2008-11-13:
Princi - good points! At the store I frequent, I take notice of the cashiers that are really good. By good, I mean efficient, accurate, and have a good attitude. When I encounter one, I will always stop at the customer service desk on my way out to give them a nod. Then, when I return, I will always try to choose to stand in one of their lines. I've commented that cashiers should get some kind of commendation for volume serviced.
Posted by yoke on 2008-11-13:
Are the cashiers at Vons union? Not all cashiers are making minimum wage.
Posted by Starlord on 2008-11-13:
I constantly see people badmouthing Wal*MArt and stating the store manager needs to be replaced for what the posters see as ineeffective local management. Crystal worked for Wal*Mart when they built and set up the store in Coolidge, AZ, and i can guarantee you, the store manager is a glorified associate. Virtually every aspect of running a Wal*Mart store is done by computer control from the home office in Arkansas. When a Wal*Mart cashier tells you they cannot take you, it is because the HQ in Arkansas is shutting that register down. Too hot or too cold in the store? Don't bother complaining, the lighting, heating and air conditioning are controlled from Arkansas The compuiter operators in Arkansas have no idea what it is like in the local store, but they control the business like a guy with a sophisticated train set.
Posted by Anonymous on 2008-11-15:
Yoke.....I did work for peanuts years ago and I loved my job and bent over backwards for customers. I finally quit after over 20 years of the airline industry because people treated me like #$*@ and I didn't need it anymore.

You mention about the rate of unemployment and such. Tons of jobs out there like the one being mentioned. I would have no fear of standing up for myself as a person at my job (and I did many times)if I felt it was a personal attack.

You also mention the behavior is about what they are paid. Of course it is about what they are paid. This is not a career job. If they are being paid crap, expect what you pay for. I made a decent living after about 10 years and my job performance was the same as when I was a 20 year old kid working for less than half because I was being paid accordingly. Pay your workers and you will get a better crop of workers to choose from and they will stay because of the pay and probably enjoy their job more and it will show.

Posted by Anonymous on 2009-06-18:
Thank you OP for leaving your cart full of food to sit and spoil because your ME complex got the best of you. Do you think you are the only one who shops at that store? There were only 2 lines open probably because there were NO more employees scheduled that shift. The economy is bad so companies are having to save money just like you are. I am so sorry that 15 other families needed groceries the same time you did and God forbid you had to wait.

Oh, and the milk, butter, ice cream and other perishables you left sitting there during your fit, that ruined because no one could run right then to put it back will be added to the already rising costs of food.
Posted by Pepper on 2009-06-18:
yoke - on this i will disagree with you.

i have heard a LOT of stories about perfectly nice employees who have had to deal with a TON of abuse from rude customers.

It has to go both ways... yes employees are suppose to be nice... but we're also suppose to treat them the same way we expect to be treated.

for example... so dominos had some trouble with my pizza order today. they still got it to me and it's tasty. and the driver got a nice tip.

sure i could ahve been rude because the wait was a bit longer than expected... but to me it doesn't prove anything. in fact, i'd rather be even *nicer* to them that what they expect... cos sometimes how you treat someone will brighten their day... and they in turn will be in a better mood and treat others better too

Posted by Ytropious on 2009-06-20:
I agree with LadyScot, NEVER leave a full cart because you can't wait, probably no more then 5 minutes. Don't shop if you can't wait to be checked out.

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