Wal-Mart Complaint - Rude Employee - Customer Service
CLARKSDALE, MISSISSIPPI -- I went to the Clarksdale, Mississippi Wal-Mart to return a floor lamp (it had a short) on January 2, 2004. There were two employees working the desk and I chose the shorter line. The woman in front of me had many things to return so I waited patiently for about 10 minutes. During this time the employee, Drucilla, carried on a personal conversation with the customer. When my turn finally came, she looked at me and said, "You have to get in the other line." I said, "What?" She said, "We're working out of one line." My complaint is that she had 10 minutes to tell me (and the other 2 people who had joined the line) this, but deliberately chose not to do so. I did get in the other line and waited another 15 minutes before it was almost my turn. During this time Drucilla never took a customer from THE ONE LINE. She counted and recounted and recounted the money in her cash drawer. The man in front of me was buying something that did not have a price on it so the other employee had to call for a price check. We all waited another 5 minutes for this price check. By now there were 14 people in the line. Drucilla and the other employee (she had no name tag) started talking to each other. Drucilla said, "I wouldn't care if they never called back." The other woman said, "Me either. At 5:00 I'm leaving!"