Qwest Complaint - Getting No Where with Qwest
I became a Qwest High Speed Internet subscriber back in August. I was told I qualified for the $14.99 a month internet/ $25.99 telephone bundle package. Well to my surprise when I got my first bill it was much higher. When I called I was told that I was charged a partial month at the $44.99 rate because they can only do the promotion on a full month. I asked why that wasn't disclosed to me. I certainly would have waited. Then I asked about the $9.99 shipping and handling charge for the modem that also was never disclosed to me. They basically said sorry these are standard procedures and you will have to pay them.
The next month when my bill came they had dropped the $14.99 and was now charging me $24.99 a month plus had gone back into September and charged me for the discount I had been given in September. I called and asked about this nice surprise. I was told that the computer isn't recognizing my promotion. I was then put on hold. The agent came back after awhile and said that she had emailed whoever needed to fix that and that it would all be taken care of. Well I just got my bill and was it taken care of and am I now paying $14.99 a month. NO!!!! I called again today and got the voice box for someone that works for qwest and I left a message but of course I haven't been called back.
I'm so frustrated that they can charge you big bucks if you get out of your contract early but they are not in the least bit held accountable for not holding up their end of the contract.
You can bet this will be the last time I ever do anything with Qwest.