AAA Complaint - AAA Could Care Less And I Can Prove It!
PHOENIX, ARIZONA -- I would like to personally thank Ingrid from Arizona AAA for helping to see the true AAA.
Late night 11/13/2008 South Phoenix (a lovely area to be stranded for those of you unfamiliar). My girlfriend and I had the pleasure of contacting AAA for help in a dire situation. Unfortunately we had reached our 4 call limit. We pleaded for help and they let us know that they would charge $65; they would not waive the fee. I asked the kind and compassionate Ingrid if AAA could help us out, making sure that I noted the 10 years of faithful patronage to AAA. She simply said that she would not waive the fee.
I inquired would not or could not. She simply stated that she would not. This lets me know that A) It was within her power to do so. And B) that our 10 years did not deem us worthy of a onetime $65 fee waive. I simply stated that AAA could care less about their customers (this statement I believe is strongly supported by all the contact I had with customer service). When Ingrid stated to the contrary, I simply said this was her opportunity to prove that I was wrong. Again she would not offer any other options. I then stated that, her refusal to waive a single fee after 10 years was proof that AAA did not care. She snapped at me "You want me to send someone out or not!?!".
I asked for a manager, I was denied. I asked for a manager callback, I was denied. I asked for an employee ID or Pin number again (Surprisingly this time as it is federal law that if they have a badge or ID number that they provide it if requested, I know I've been in customer service for a long time and have been in fact read the statute by a very savvy customer). So there I stood with a pocket full of cash, as they refuse to take credit cards, at midnight in a hotel parking lot in South Phoenix. So please be aware that there are many other options other than AAA and you are only important to them until the letter of the policy has been met, after that you are on your own, if we were on some back country road without $65 in cash. Tough darts.
We canceled our AAA, as did my girlfriends mother (17 years with AAA), my mother (25 years), My brother (3 years), and I even carried my crusade to work and forced my buddy to quit (8 years). The all gave the reason as Ingrid in Arizona. That is 63 years worth of patronage, all for a $65 fee. I hope you will dump AAA as well. Poor customer service should never be rewarded. I hope to cost them at least 1000 years worth of patronage.