Skoosh Complaint - Bad Business Practice

Review by Thom123 on 2008-11-14
NEW YORK -- So I try different online Hotel booking companies all the time. For the first time I thought I would try Skoosh. Never again will I spend my money on them and neither should you unless you want to be disappointed, even if they are cheaper. Every other company I have dealt with online charges me what the Hotel charges and the final bill I get at the end of my stay is exactly what the online company charges me, there is NO difference. Well, Skoosh thought it would be cute to over charge me. Skoosh charges me $125 for a one night stay at a nice Hotel in October 2008. Well when I got there the Hotel staff told me I was way over charged and that the Hotel stay was only going to be $93. They were shocked, I was shocked. After asking Skoosh to please refund the difference of the two amounts, they basically said too bad we can't do that. I gave them ample opportunity to give great customer service and refund the difference, especially since EVERY OTHER online company has the same charges as the final bill as other Hotels I've been to. So this has been a terrible experience with Skoosh and will spread the word as much as I can with as many online review sites as I can. Skoosh, you did the wrong thing, you know it, own up to it, and you know who I am with the amount of info in this complaint.

I encourage and hope others will stay far away from Skoosh and also post bad experiences all over the internet. Bad business practice, bad customer service.
Comments:1 Replies - Latest reply on 2008-11-14
Posted by Anonymous on 2008-11-14:
I think what the hotel was telling you was that if you had booked directly with the hotel, you would have saved money.
You chose to have Skoosh perform a service for you, you cannot expect them to do it for free. Whether or not it was worth $28 is irrelevant once you asked them to do it for you.

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