Bright House Networks Compliment - Excellent Service and Very Good Customer Care
SANFORD, FLORIDA -- I was originally a customer of Time Warner on and off with basic cable since before 2000 and they were very good.
After Bright House Networks bought them out we upgraded to the Digital Cable package. The service has been very reliable, with only a couple days of downtime, which we have received credit for. When we had a service issue they are usually quick to send a technician out and correct the problem. In 2006 we added the high-speed internet to our service. It has been very reliable in itself and I appreciate having these great download speeds. There are no restrictions on download sizes or bandwidth usage, and they even offer CA's security suite for free with the service.
I really appreciate the Thanksgiving special in which customers get free access to the premium movie channels for a week and often there are some offers for free meals from Golden Buffet with the purchase of certain on-demand programs, and the programs themselves cost less then the meals would.
I like the "Asterisk Hunter" commercial scheme in which they advertise how they have no fine print and try to stop the asterisk, I feel really secure about using the service and it is one less thing to worry about. The reliability is excellent, the customer service representatives are very knowledgeable, and they are always available.
Overall this company gives cable a good name.
On December 8th, 2008, there was a major outage causing a loss of TV service. Now Bright House is putting a credit on the affected accounts AND offering free premium movie services for the next month. What a company! I doubt many others would do that.