LG Complaint - Poor Reliability From LG Dryers - Buyer Beware
BURLINGAME, CALIFORNIA -- We have an LG DLG3788W gas dryer. It has many different settings and controls and, when it works, effectively dries clothing. That said - sensor dry doesn't work with this brand.
They do have email, phone and live chat support and they are responsive.
But I recommend avoiding this brand. In the three years we have owned the dryer, it has broken 6 times. Broken as in - no heat and doesn't dry clothes. We have an extended warranty through GE, but they limit us to a repair vendor that will not overnight or expedite parts. That said, GE will do the expediting - so if you need parts, have them ordered through GE.
The ignition has died. Heating elements have failed. It's just not a quality machine. LG will only replace machines that fail beyond repair in the first 12 months. We had a smaller Kenmore dryer before and it worked for 7 years without a single service call. Our LG has stopped working for a total of 12 weeks out of 150 weeks available - an 8% failure rate. Not acceptable for a large household appliance. And spending my evenings and weekends in a laundromat when I own laundry appliances is beyond irritating.
LG needs to step up their quality and their service... or people should buy a Kenmore or a Maytag.