Allen & Sons Appliance Repair Complaint - Don't Use Allen & Sons From Anywhere In The Greater Los Angeles Area

Review by jb0017 on 2008-11-14
CANOGA PARK, CALIFORNIA -- We had two appliances that broke at the same time, a dishwasher and a microwave. They came over to assess these and order the appropriate parts. Once the parts arrived, they came back to do the repairs, but were only able to repair one of the appliances, stating they ordered the wrong part for the other appliance. One week went by and they returned to fix the second appliance. They failed to reassemble the microwave back together completely, and then when they asked for payment they tried to raise the price from what was originally quoted. After some arguing, they agreed to accept the originally quoted amount, and then left abruptly, steeling an item of personal value that was located by the front door as the abruptly exited.

After one week of the repair of the microwave, it again malfunctioned. I contacted Allen & Sons to come back. I scheduled an appointment and they called to confirm the appt two times the day prior. I called back to reconfirm. My husband waited at home all day and they never showed up. Turns out they left me a message on my cell phone at and b/c I didn't return their call to again reconfirm their appointment they just didn't show up. I called back to spoke with the manager to request a refund. I spoke with a secretary who confirmed a refund would be issued to me within 2 weeks.

They I requested a call from a manager directly to confirm this, and when he called back he stated this was not true and that they can not refund my money. He then proceeded to become very confrontational over the phone, still refusing to request a refund. So after 4 visits, we are out $135 and our microwave still does not work.
Comments:1 Replies - Latest reply on 2009-05-28
Posted by Humbo on 2009-05-28:
I called to Allen and Sons regarding my oven. Technician did a great incredible, professional, quick job. I will definitely refer this company to my all friends. I’m very pleased.

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