T-Mobile Informative - Customer Service
PHOENIX, ARIZONA -- My name is Adam Downing and I am a former user of T-Mobile. My grandma received a call from a collection agency a few days ago and I received one today. Speaking to the agent, he said that I owed $220+ to T-Mobile. I called the 800 number, and spoke to a woman that explained the situation. Apparently this is an attempt to collect a pass-due notice from February of 2005. This is the first that I have ever heard of owing T-Mobile any money in the past 4 YEARS. Looking over my account, the woman told me that it is so far back, they no longer have the notes relating to my account, but it does show that I made multiple payments to make my account current in November 04, the same month that I tried to cancel my service. She told me that it is possible that I attempted to cancel my contract but that it was mismanaged, and due to the time that has passed, they don’t have the notes for the account any more. She also told me that if is disputed the claim, T-Mobile would say that it is a valid claim because there is no proof that it isn’t, basically siding with themselves. Couple the money with that fact that this is the first time that I am hearing about this after 4 YEARS makes it seem like T-Mobile is trying to take advantage of me. The collection agency said that I needed to pay today and did not give me the option of making payments on a debt that I just found out about. It has taken me years to re-establish my credit and I check my credit report at least every six months. I even purchased a car a few months ago, and there was nothing about this debt listed on the report. Now, 4 years later, someone is harassing my grandma in an attempt to collect on THEIR mistake. The reason given for never being contacted regarding this bill was that they didn’t have the correct contact information for me, but the bill was sent to the collection agency on the 7th and by the 10th they had contacted my grandma and within 2 days of that, contacted me. To allow interest to accrue on a debt that is not mine and not inform me for 4 years is irresponsible, and to attempt to collect a month before Christmas is just plain sleazy. When I told my friends what happened, nearly everyone had a similar story about T-Mobile pulling a fast one, and in all cases, they were made to pay. And while I was happy with my phone service, I have never encountered such disregard for fair practice and customer service. I will make sure to let everyone know how they treat their customers and that they should steer clear of their company.