RCN Complaint - Less Product For The Money
MORTON, PENNSYLVANIA -- Is it me? Are we the only household with three or more TV sets? RCN recently went digital in our area. We received our "free" converter box. ($2.99 for each additional) Won't go into the hours wasted and anxiety levels in getting the unit working.
( Hello? RCN. . You've got to get more people on the phones for cable service support. The wait times are inexcusable. )
So step back a bit. I went from four TV sets. (Living Room, den, kitchen, bedroom. ) to one. Oh yeah, forget the days of recording on one channel and watching another. Unless you fork out for another converter box, that convenience is out the window.
I haven't made the leap of faith as to how to add more converter boxes. The cable modem is one split for my feed. Add two more converter boxes and you've split the signal even more. The field tech said my signal was marginal for the one box that I installed. Blamed it on the quality of the cable I was using. OK, so what kind should I get? No help there in that department.
I envision a bundle of cables flying to the house from the utility pole to feed my insatiable thirst for entertainment. One for each box.
Speaking of entertainment. Now that we're "digital" I have more channels than ever to sift through to find ones that will work using my basic package.
Hello? RCN Are you listening? It it too much to ask that only the directory listings of operational (active) channels for a given cable package be downloaded to that customer's converter box? And it's not like you can picture in picture scroll down to the ones that do work.
Clever marketing on your part. Make me cave in for the full-blown package so ALL the listed channels will work. Stick it. And it's not like I had a choice. It was go digital or NOTHING.
It's subtle but we have to adjust our mindset into learning that the cast is already made and you will pay for each and every device connected to the system.
Makes me re-think the awkward question. "Do I REALLY need TV?"