Smith Bros. Furniture Complaint - Furniture Overpriced For Quality
FISHERS, INDIANA -- We purchased a couch and two chairs at a furniture store about 6 years ago. The brand of furniture was Smith Bros. from Berne Indiana. We had heard that they had wonderful construction and felt it would be worth the extra money to have sturdy furniture. Here's the problem...the fabric and the cushions have gone bad and did so within a couple of years. No longer under warranty, we are not able to get anything done about it. The fabric thinned and tore which then caused the foam to come out of one chair. The fabric on the couch balls up constantly and I have to use a fabric shaver on it. On all the furniture, the cushions became very smashed down and oddly shaped...I puffed them like they told me too but they still did this. On the second chair, the frame has fallen so you sink when you sit in it. Smith Bros. has a lifetime warranty on the frame but when I called, I have to pay a fee for the store to come look at the chair! I hate that I am stuck with furniture that doesn't look good in such a short time for the money I paid. It upsets me to no end that the couch and chair are still very sturdy pieces but I'd have to have them reupholstered and have new foam pieces to even make them look nice....what's the point of a wonderful frame if the other stuff doesn't hold up?!!!
If you buy this furniture, I suggest buying a very cleanable fabric and don't sit on the furniture too much!!!