Deerfileds Bakery Complaint - Unhappy With Baby Shower Cake
SCHAUMBURG, ILLINOIS -- I ordered a custom baby shower cake using a design that I brought. It wasn't a complicated design and was to be one tier. I was assured they could do it to match the picture. When I picked up the cake the design was was off but I thought maybe my guests wouldn't notice. Well they did. It was that far off (the baby's face, the teddy bear, etc was out of proportion and/or poorly done). I was told they couldn't figure out if the baby's eyes were open or closed. They had my phone # and could have called me to verify what I wanted. When the cake was served I was appalled by the amount of frosting used (one inch by my tape measure) and the fudge filling was 3/4 inch and I had two fillings. No one ate it and I saw my expensive cake thrown in the garbage. When I told the customer service mgr, I was told they thought the cake was beautiful and felt there was nothing wrong. They would not address the frosting issue or that the cake was inedible. There was no resolution ever offered. The owner told me I could have brought the cake back for a full refund.
Most of the cake was cut and served-not much to bring back. All I got was defensive replies and it was obvious they were not interested in customer satisfaction. I have gotten many cakes from them over the years but I will not be back again.