Bob Evan's Restaurants Complaint - Customer Service At Checkout - Service

Posted by woodsk1 on 2008-11-16:

not leave a tip? It was not the server at the register. Complain to the manager about he cashier, not the server..

Posted by spiderman2 on 2008-11-16:

Was your credit card signed? You admit you weren't sure if it was your age or your identity that was being checked. I imagine if it was your age, the waitress would have verified upon ordering. I would certainly be insulted if someone though I was younger than I was!!! Was your handwriting legible? Maybe that is why the cashier wanted to confirm the amount. Why would you punish the server by not leaving a tip because you felt that the cashier was rude? Not everyone has a sparkling personality like I'm sure you have.

Posted by soccermom12h on 2008-11-16:

I can never understand when people make complaints about whatever the particular store is, and they say they will never frequent ANY (Bob Evan's, Circuit City, IHOP, Budget Car Rental, McDonalds, etc.) location of that store ever again. If you have rude service, don't go back to THAT PARTICULAR STORE. Not every single store in the entire country. Now if you have a beef with the overall store policy, then I could see not going to ANY ______ (you fill in the blank) ever again. But why hold an entire chain responsible for one person's rude behavior in one particular location?

Posted by Ponie on 2008-11-16:

Identify verification is 'offputting?' If you say the writing wasn't 'that bad'--I'm sure it was and that was the reason the cashier was questioning it.

Posted by DebtorBasher on 2008-11-16:

LU...the comment you posted on another thread about this incident, you said it was because you are Asian...I noticed you didn't mention that here.

Posted by Crown Jules on 2008-11-17:

Everybody likes to think that their own handwriting is perfectly legible but the simple fact is that it isn't always. A 9 could look like a 7, a 5 could look like a 2, etc. As for asking for your ID when paying with a credit card, every business should do that but a lot of them don't. It shouldn't be considered offensive when someone is just trying to make sure the person using the card is the actual cardholder. Besides, people get too offended by the smallest, stupidest things nowadays.

Posted by seriously? on 2008-11-17:

You paid with a credit card and she checked your ID... if I were you I'd be HAPPY she did so. She was making sure it was YOUR card. What if someone stole your card and charged hundreds because nobody would check ID along with the purchase??? And I agree with Crown Jules - perhaps she couldn't read your handwriting and wanted to verify before she charged you??? I think this employee was one of very few who actually follow security procedures...

Posted by Lu Mira on 2008-11-28:

You can ask nicely and you don't have to shout it across the entire dining room twice. You can ask in a normal tone of voice so that the transaction does not have to be a public spectacle. There was something hostile in the entire exchange, something that made me quite uncomfortable. Any employee with customer contact represents the company to the public and one whose manner was not pleasant would be a reason to take my business elsewhere.

Posted by Lu Mira on 2008-12-09:

Response to seriously: ID checks happen so rarely they are an annoying exception. Now if an establishment has this policy and carries it out routinely, I would have no problem. Everybody has to go through it, not just you. Anyway, my complaint had more to do with what came after, the way it was handled, when a normal tone of voice would have been appropriate. Announcing you're leaving a $2.00 tip in the restaurant just was overly attention-calling and the amount wasn't even correct. No, I think from now on I will avoid Bob Evans. BTW, I'm Asian, male and the cashier was white and I mention this because there is a related complaint somewhere here from an African-American woman.

Posted by LadyScot on 2009-06-18:

Perhaps she the cashier was hard of hearing. Before I had ear surgery, I talked louder than I thought I did. What seemed like normal tone to me was yelling to others.

Offended because she checked your ID? If your card had been stolen that's the FIRST thing you would have been demanding: "Why the hell didn't anyone check ID!?" You can't win for losing. And Bob Evans probably is glad you won't be back. I would be.

Posted by Jim Goble on 2009-07-11:

Retail personnel need to understand that asking for ID from established and regular customers is VERY offensive to some such customers. Perhaps only older people like me (I'm 62) are bothered by it any more.

Posted by LadyScot on 2009-09-07:

Jim, customers need to understand that just because you have shopped at whatever store for 100 years doesn't mean we all know you. Show ID if you are asked for it and be glad someone is watching out for you.