Bob Evan's Restaurants Complaint - Customer Service At Checkout - Service
ONATRIO, OHIO -- My friend and I had dinner at a Bob Evans ordering from the senior menu. The food and the service were all right but when I went to pay the bill with a credit card, the cashier asked to see my ID. Showing your driver's license for the purpose of verifying identity or age at restaurants is off putting but the cashier managed to be even more offensive. After returning my ID, she loudly asked if the tip I had put down was correct, mentioning the specific amount, for everybody in the room to hear. She was clearly reading the amount wrong even though the writing wasn't that bad. Now I'm not a big tipper but I always meet or exceed the standard 15%. And I wouldn't mind someone asking to confirm the tip but the way she did this, her unfriendly manner, was insulting. This was the first and only time ever I had anybody question the amount of the gratuity I have indicated on a check in more than 30 years of living in the U. S. in various cities.
I was so offended I had half a mind to say that I changed my mind and would not be leaving any tip. But I can tell you I will not be visiting a Bob Evans in the foreseeable future.