Magnavox/Philips Complaint - Unhappy With Product And Customer Service
I purchased an MP3 player on 19 Jul 08. It worked fine at first. It really wasn't used a lot, not like a teenager uses them--listening to them all the time. Then one day I wanted to add some music to it, and guess what! It didn't work. Today's date is 16 Nov 08. Of course, the warranty was for 90 days, period! Never mind that it probably wasn't used 30 days.
After contacting customer service at the 800 number, I followed their instructions for downloading the device manager and update. It didn't work since the MP3 player didn't work. The computer wouldn't recognize the connection.
I called customer service back as instructed. Tough!!! Warranty was no longer valid. So, I lost $40 for nothing. In this economy, that's not peanuts.
I expressed that I felt the product should be replaced. The "supervisor" rejected my opinion. I did inform the customer representative that I would not buy another of their products and that I would let everyone know my opinion of their products and customer service. In the good old American way, which apparently doesn't exist any more, they would have made good on their product. They didn't and won't, so I think their company should be ignored when you are purchasing products.
I also emailed a copy of above to: http://www.feedback.philips.com/consumer/ email:firstname.lastname@example.org
Thank you for having this web site for consumers!