NationwideMovingServices.com Complaint - Terrible
SEAGOVILLE, TEXAS -- I contracted with Nationwide Movers.com to provide moving services from Dallas, TX to Midlothian, VA. Upon requesting a bid for services, I made clear my moving date and delivery date. I was assured if I chose Nationwidemovers.com I would receive reliable service as many moving companies hire brokers to move furniture but Nationwide has their own employees and therefore more control of the accuracy of delivery. The importance of delivery date was discussed on many occasions prior to my move date including the final discussion with Lori (original customer service representative who recommended we move our original pick-up day from 10/18 to 10/16 to guarantee arrival by the desired 10/21 date. While very inconvenient (as I was still working in Dallas and needed basic essentials through the end of the week such as bed, coffee maker, clothing, etc.) I agreed in order to ensure delivery in Virginia by 10/21.
I arranged to leave my job early on Thursday, October 16th to meet the mover who called earlier in the day to say he would be at my apartment by 3:00 p.m. 3:00 came and went without a phone call. I called the mover and he said they had a big load and were running behind schedule. I arranged to meet him at 7:00 p.m. He called at 6:55 and asked if he could come the following day at 7:00 a.m. as his crew was very tired. He finally arrived at 8:10 a.m. the time I needed to leave for work.
He rushed me through additional paperwork (which I was not expecting). I thought I signed all the appropriate paperwork when I contracted with Nationwide. He said I had to sign it or he couldn’t move my furnishings. Under duress, as I was going to be late for my last day at work, I hurried through the paperwork. The mover said he would complete the inventory by 9:45 a. m. and I could come back to my apartment at that time to pick it up. I left work, unscheduled, to meet him at the apartment. Upon arrival, he was still not done with the inventory.
I explained I was concerned about the way things were going and I could not keep leaving the office on my last day. He said not to worry about it and he would leave the inventory in my apartment. I reiterated the need to have my furnishings in Virginia on the 21st and the movers agreed he would deliver.
To make an excruciatingly long story short, my belongings were not delivered until November 3, 2008 causing me tremendous inconvenience. Every two days or so between 10/21 and 11/3, Nationwidemovingservices and the mover would assure me delivery by a new date. The day would come and go and no one would call me to give me a status update on where my personal belongings were.
At no time did they elude to possible delays or the potential for delivery other than 10/21. Once the agreed upon dates came and went, they referred to a clause in the contract stating they had 30 days to deliver. What they verbally promised and what the contract stated were two totally different agreements. To make matters worse, they would promise delivery dates and not even have the courtesy to call to inform me they weren’t delivering. For 13 days I had to beg, plead, and persuade to get my furniture delivered. I was lied to, ignored, and given the run around.
On 11/5/08 I contacted the customer service manager I had been speaking to during the move debacle because I need a receipt. Additionally, I requested a copy of my inventory (I was promised this several times during the 13 days between my pick-up and delivery date). I haven’t received either. I need the inventory to file with the insurance company for the damages I experienced during the move. I believe they are purposefully withholding my inventory form because the mover's insurance company will not process a claim for damages without one. At this point, I cannot file a claim and Nationwidemovingservices is withholding my receipt for services and my inventory for items moved.
I have never encountered a more unprofessional company. I haven’t even mentioned how they overcharged me from my contracted amount for “additional” services they won’t substantiate with a receipt. I believe they are withholding the above mentioned items because they are engaging in unethical business practices, namely overcharging customers for services not received and pressuring customers during a highly stressful time to agree to their terms after an original contract was signed, and withholding an inventory form to prevent me from filing a claim for damages caused by the movers.