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orchids.com Informative - Orchid Delivery - Flowers

Review by Anonymous on 2004-01-08
CALIFORNIA -- I ordered an orchid as a Christmas present for my boyfriend's boss. She is an orchid lover and so I chose an $85 red butterfly orchid for her gift. Three weeks after delivery, the plant became infested with meelie bugs. Meelie bugs live in the potting mixture and take about 2-3 weeks to mature. Therefore, it is clear that the meelie bugs came with the plant in the soil, but took some time to immerge. After being very embarrased that the Christmas gift I sent was covered with bugs, I contacted orchids.com and was surprised by the response that I received. They said that there was nothing that they could do because it had been more than 10 days since delivery. I explained that the bugs did not appear within the 10 day period, but that they had come with the plant in its soil. The company refused to do anything to help solve the problem. On their website, it says "Our goal is to provide the finest specimens to people who wish to share and enjoy the beauty of nature's most evolved floral gift"....I guess the best they have to offer is bug infested orchids. I wasn't trying to get a free plant from the company, I was simply asking the company to stand behind their product.

A. King
Comments:2 Replies - Latest reply on 2004-01-08
Posted by Anonymous on 2004-01-08:
Mealybugs are a VERY common houseplant pest. ALL households are susceptible to mealybugs. Mealybugs do not live in the potting mixture. Mealybugs lay thier eggs underneath leaves, along stems and branches, and anywhere else ON THE PLANT that appears to be a nice, homey niche. That's why it's important to periodically check houseplants for incests/diseases, and take the appropriate action. They are also VERY easy to see; white and cottony. You can get rid of them with a Q-tip dipped in rubbing alcohol. When you called the company, they should have told you this. I can't believe all they said was, "Your 10 days are up, so we can't help you". A company would be out of thier mind to act that way. I think you are lying, and can't accept the fact that the plant got mealybugs while inside your home. And I hope you didn't present a gift to someone infested with mealybugs!!!
Posted by Anonymous on 2004-01-08:
Good detective work Laura!

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