orchids.com Informative - Orchid Delivery
CALIFORNIA -- I ordered an orchid as a Christmas present for my boyfriend's boss. She is an orchid lover and so I chose an $85 red butterfly orchid for her gift. Three weeks after delivery, the plant became infested with meelie bugs. Meelie bugs live in the potting mixture and take about 2-3 weeks to mature. Therefore, it is clear that the meelie bugs came with the plant in the soil, but took some time to immerge. After being very embarrased that the Christmas gift I sent was covered with bugs, I contacted orchids.com and was surprised by the response that I received. They said that there was nothing that they could do because it had been more than 10 days since delivery. I explained that the bugs did not appear within the 10 day period, but that they had come with the plant in its soil. The company refused to do anything to help solve the problem. On their website, it says "Our goal is to provide the finest specimens to people who wish to share and enjoy the beauty of nature's most evolved floral gift"....I guess the best they have to offer is bug infested orchids. I wasn't trying to get a free plant from the company, I was simply asking the company to stand behind their product.