Dillard's Complaint - Dillards Policies And Practices For Employees
Imagine yourself walking around in your local Dillard's. Just browsing and taking in the sights of Fall and Christmas. Everything looks great! You find your item and walk down the isle to find a clerk. There is one on the isle, looking at you... you see two more.. making long strides to reach you from the back of the department. Ok... Your greeted and asked if you needed help. Yes you reply so you can check out. The other employees look frazzled, even tired. Little did you know... the current under the surface.
Hi. For obvious reasons I will keep myself anonymous. This is a complaint letter and a warning to all consumers/potential hires who enter Dillard’s Department stores. Dillard’s about 10-25 years ago, was the cream of the crop in a host of department stores in the US. Today it’s a shell of its former glory. I am a researcher by nature and training with skills used from other agencies to enhance whatever aims I seek to work on. I currently work at Dillard’s because I wanted to train up into management and become what they call an AMIT (Assistant Manager in Training). So, if you’re a customer coming in this is for you. Here is some insight into what we have to deal with in 2008.
In 2008 Dillard’s outlook, and business practices put us in great economic peril. After talking with many employees of various lengths of employment at Dillards only one thing can be said of its owners and financers. “GET OUT!” Why? They would say.. and they would be right. They hold all the cards and your pocket book in their hands. The owners at this point are the Dillard children. Mind you, Senior passed one some years ago, and he will be missed. Years ago.. Dillard’s stock was not almost worthless to employees it had some pride in it. Now, our stock portfolios are nothing but dust in the wind. It would have been more fitting and profitable to have buried your money in a jar than to invest in this company. Don’t believe me? Look up DDS the ticker symbol for Dillards. I’m lucky. I can move on, but those who invested whole carriers in this store are decimated. Thus you see ghostly forms moving among the Dillard’s isles.
Next comes Credit. Oh No! Not that.. you say!.. Yes credit. We have to ask for it… Dillard’s rewards etc.. whatever. Here is the deal. We get penalized if we don’t get any credit. I don’t care if your approved or not it’s the applying process that counts. We still get a check mark for your trying. Beware of upgrades.. It’s like any card company they send you another one. Then you might have two accounts. Bad… GE owns your card not Dillard’s. They squeeze Dillard’s for more cash, then Dillard squeezes us. You might as well go to the blood bank. Now…. There are good things about the card once you have it, especially if you have an elite. They are offering more incentives with this economy so watch for sales. Like most department stores, you can find great deals right now. (Plug) I still hate the card thought, and so do all employees.
If your looking to hire into Dillard’s. Don’t. There is not an HR department, period. Open door policy will get you canned. Your totally at the mercy of the OPS Manager and the Store Manager. If your lucky you work for a great ASM that watches out for you. You are very, very lucky if you have a great OPS manager. One that can slow down the revolving door of Dillard’s. This company goes through a lot of people. Some are immature, some are thieves, but by and large most come to work. Then they learn the truth about how the long term polices of this company will affect them. Right now … I get to work all of December with no weekend off. Merry Christmas. Right…. Thanksgiving… that was a blip on the radar. See you on Black Friday.
That pile of white dust on the ground is my soul. All else has been drained. Thus more ghost on the isles. Where is management you say? What can they do to help? Well a lot is in their hands. Most managers do manage business, but do not however manage employees very well. Those who have great HR skills or training, are what I call cream of the crop. They see what’s happening to the company and to the moral of the employees. If you are an ops manager, or asm get some HR training. Please... It really does work. FYI. Corporate does not have one. Why? Well we have had some management problems… some which bend the rules quite a bit. So, people called. No HR please leave a name and number with your complaint. Uh?!....... what? What happens there is called trickle down. Same thing for those who know it has Sh.. rolls down hill. Usually it ends up in your lap again, and now you have eye boring into your head. Seen it, heard it in the store. We have no recourse, where are the checks and balances of this company. The court system apparently, just look up Dillard’s DDS for any news and it brings up the lawsuits. What a waste.
Last… Dillard’s return policy is 30 days.. except for registered brides. If you wore it… slept in it.. smoked around it…. It will not be returned. Washing does change the fabric, so… I’m warning you here again. i.e. The notes on the back of the recite and on the stands state the 30 day policy about returns. Please… I may be tired of Dillard’s but I’m not stupid. FYI returns are allowed before thirty days, please don’t forget to keep your recites and the pop (yellow labels) and bags. Make it easy on yourself and for me. Ok.. little know thing about returns. Returns for employee sucks. Even if its not from our store. Returns mean forced inventory. We have to sell that much more for the day to counter that returns affects.
If I have to sell $1000 today to meet budget for my area, and you return $200 dollars worth of stuff. Then I have to sell $1200. Yes it does count against the department. If you return an item, it also counts against the person that sold it to you. That’s why I ask a lot of questions about colors… matching etc. To lessen that chance of a return, so how can you help us? Bring in a sample of what your trying to match with in a room or with a dress. The less guessing the better. Don’t tell me its avocado green… when that may have 10 different shades of color. So… what does returns do besides make us sink into the ground. Well that affects our SPH. What is that? All Dillard’s sales people have SPH (Sales per hour). They must sell between $85 to $200 an hour. A lot depends on your area of assignment. With the current state of the economy lots of us are not making it. When you don’t make it your pay is cut. Yes cut, and if its cut enough you lose your job. Speaking of losing the job did you take a look at the Dillard’s stock yet? Give me a note… and I’ll sing ya a dirge.
Anyone for a slightly used beat-up old company? (remodeling encouraged)
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