Woodforest National Bank Informative - Employees / Procedures / Accounts
HOUSTON, TEXAS -- First of all, when you are depositing a large check and Woodforest wants to put it on hold the reasons are as follows: either you don't have enough in the account to cover the check if it were to charge-back (because you don't know if the check is really good or not and neither does Woodforest) or it is a new check presented to the account. When ever Woodforest needs an over-ride, we do not call a manager always. It is because new tellers have certain limits to ensure they do their job correctly and efficiently and they have to check certain things about the account. Everyone has a different limit, it is there to protect you and the bank so that people don't write 9,000.00 Dollar checks and get away with it. Woodforest does have depository ATMs but they are not on every single corner.
Yes some of the tellers are young but they are trained very thoroughly and when we make a mistake the teller will always fix them or go to someone higher for advice about a decision. I used to work for Woodforest and Woodforest is a very understanding and great bank. There are 24 hour locations in Texas.