Buy.com Complaint - Unobtainable Rebate For The Product In Question
ALISO VIEJO, CALIFORNIA -- I purchased the product (XG PC Combo Mod Kit) last November (yes, over a year ago, I've accepted the fact that I'm not getting the rebate... but I'd like to state what happened) and it had two rebates on it. It was a pretty good deal with the rebates, but horribly overpriced without.
I go and get it, and send everything in as best I could (there were some discrepancies between what they asked for (with the upcs) and what I had, however, I sent in undeniable proof that I had indeed purchased the products in question, and did so in such a way that they could determine that I was not capable of redeeming the rebate again.
I waited the time they said to allow on the rebate form, then emailed the rebate company. They first brushed me off saying that they had some "delays". I contacted them again, and then they said they'd honor one, but not the other rebate. Fine, it was okay. However, they didn't even send that, and there has been no contact since.
After looking around, I saw that other people also had a similar problem, and it was because the rebate information (part of the upcs) was supposed to be on a box that contained the kit (kit was mailed in a cardboard box but was in it's pieces). However, the box it was shipped in did NOT have the upc on it, and there was no other boxes to be had.
I'm not sure how buy.com got it from the manufacturer, however I am left with one of two conclusions:
1. Buy.com separated the kits sent to them from the manufacturer, and then threw said merchandise in another box, and set it to me. Which would mean that Buy.com's actions prohibited me from obtaining the rebate.
2. The manufacturer sent Buy.com the merchandise in the box as it was, and didn't put the upc on the box, meaning that they really didn't have any intention of honoring the rebate.
Either way, as the merchant of the product that I bought, this reflects poorly on Buy.com, and I will definitely look elsewhere for my purchases in the future. I don't really expect this to be read by the company, I just wanted to vent and maybe let people know that they need to be a bit cautious with Buy.com.
Thanks for your time! :)