Wendy's Complaint - Battle Creek Michigan - Wendy's
BATTLE CREEK, MICHIGAN -- This review is for Beckley Rd store. Last Sunday at 2:10 PM I ordered 3 doubles, 2 fries and 2 chilis. I was told by this terse black teenager to immediately "pull to the rail" and wait (at the time there were no cars behind me). After 5 minutes cars started pulling up behind me, ordering, and proceeding to leave with their orders. After 15 minutes (and 20 cars later) I was still waiting. After 20 minutes I started beeping my horn (still nothing). After 25 minutes a poor shy girl with a red face came out with my order and said, "we had to wait for the meat to cook". No apology, no explaination. I felt bad for grumbling at her as it was clearly not her fault. There is no way on God's green earth that the 30 or so cars that passed me did NOT order at least one hamburger. Why didn't I talk to the manager? 1. I was mad as hell. 2. I don't make it a habit to seriously discuss business practices with teenagers. 3. I don't appreciate being bought-off by a pimply-faced kid who just wants to make me go away and not fix the problem. I say elevate the issue and let the resolution trickle down.