Empire Today Floors Complaint - Didn't Offer Service As Advertised
MIDDLETOWN, PENNSYLVANIA -- I was doing research on have a few floors in my home redone with laminate flooring. After deciding not to take on the project myself I got a few quotes on having the work done for me. I did got a few from local companies and decided to check out Empire since they advertised the lowest price around and next day installation.
First of all it is a very high pressure salesman who comes to your door. They will spend the first half hour making small talk and trying to charm you. Then after lots of wasted time they will try to give you a quote. Our initial price was $5900.00 but they were running a %30 off sale so he recalculated and said the price was now $4700.00. As I said I had done some homework and new that he was more than double prices else where. They try to tell you it is so much more because the competitors will all hit you with hidden fees, and their product is superior. After asking him to leave he gave me the "I really like you sales pitch" he said he needed to call his manager to see if he could give me his employee discount.
Anyway after all his games we negotiated a price of just over $2100.00. This was still a little high but my wife was very excited about having it done the next day so we figured we were paying for that service.
The next day arrives and so do the installers. They are both very nice but say that the salesman didn't give them the proper SF so they don't have enough product to do the job. So now I have a kitchen and dining room and main floor hallway that are a complete mess. Oh yes and to get the 2100.00 I had to remove the carpet and pad myself before they arrived. So now they can't do the job and will need to return tomorrow. I complained to him and he said it happens quit often with this salesman.
I also looked at the product and noticed it was not the same as the sample shown to me. I talked to "Steve" some kind of manager and he assured me it was. It is not, the installer told me that just about everyone complains that the thickness in the product being installed is not what they were shown. Trust me it is not so do not listen to the speech of a thicker superior product. It is not and they will not do anything for you. The installer also asked what warranty I was offered. Most of the installed product due to the fact they are thinner do not have the same warranty as the thicker stuff they show you.
Bottom line, stick with the locals who pride themselves in the business and their reputations. Empire is only a high pressure sales type company who only want to close the sale. They will not give you what they offer in their attempts to make the sale. And they will not back up their products.