Ford Motor Complaint - Paint Peeling On Roof Of 2004 Sport Trac
GAINESVILLE, FLORIDA -- When I washed my truck Saturday and hosed off the roof a large 8" x 8" piece of paint washed off. When I checked it out I found that the area under where it came from was smooth and clean, no rust or corrosion.
I took the truck in to the dealer service department Monday, they sent me to the body shop. He took pictures and told me Ford would call me, when I asked what would cause that to happen, he said that it looked like probably the "e-coat" wasn't applied properly at the factory.
When I got home there was a message from the body shop saying that since the truck had 39,000 miles on it and it was a 2004 that I should call customer service at 800-392-3673 to see if they could help.
I did, and after giving all my information and waiting for her to talk to "someone" 30 minutes later she told me "sorry it is out of warranty" and Ford would not do anything.
I have owned many vehicles in my life, and I take good care of them. This is the first one I have had this happen to. I know and they know that this is a factory paint problem. They know what caused it, and they think it is less expensive to ignore it. Well I for one will NEVER ever buy a FORD product again. If you won't stand behind it I won't buy it.
I will also look into a small claims court suit.