PayTel Complaint - Rude Customer Service
MONROE, GEORGIA -- I had to call Paytell because a family member was in county jail. First they told me I had to pay them that they would not unblock my number so that I could get collect calls from the phone that was at the jail the customer service representative told me they own the phones and my phone company didn't provide enough billing information. And then hung up on me I called back and tried to get it resolved with another customer service representative who was rude again, I the asked to speak with a floor manager. (I own a telemarketing company. it is FCC regulations to have a floor manager at all times) I got a voicemail I left a message with no return call. So I called my phone provider and they had never heard of that.
They contacted Paytell and I was able to receive calls. A few days later my family member was out and I was receiving calls from the jail. I called to have my phone reblocked they told me it was blocked I said it was not and I needed it blocked again the rude customer service representative told me it was taken care of. I at that time told her it better or I would call back and it would not be pretty, she told me that I could not threaten her, It is my dime and I can do what ever I want. Well any way it was not blocked got more calls I called back and told them they need to block the calls or I would sue them.
I hung up and the customer service representative called back and treated me. These people have no customer service training and are rude and don't wish to help anyone. The problem with companies like this is they pray on people that no no better. They can not force you to pay them to get calls on your home phone, you pay your phone company not Paytell they only own the phones in the county jails what a racket these people are. As a business owner if one of my employees ever called a customer back and was rude or a manager did not return a call on a complaint they would be looking for a job in a quick second.
Paytel is providing a service from a public place they should remember providing a service and as a service provider your customers service should be first on the training list and it is not.