Sony Electronics Inc Informative - Sony Warranty Problem
We received this LCD Television as an anniversary gift from our son and during the set-up of the television my husband tapped the screen. Now there is a “spider” on the screen and it does not work.
I called Sony and had the referred repair company (Killarney TV Centre) visit my home to view the television. The repair man said the screen is broken and the cost of repair is greater than the purchase price.
I am very disappointed in the quality of this particular television that it cannot accept a simple “tap” and it is destroyed. We have five televisions in our home and have never had a problem like this.
The customer service representative suggested Sony would consider some form of reimbursement based on the circumstances. I am forwarding a copy of the sales order (The Brick) and the work order (Killarney TV) for your information. The price of the television was a special at the time and it is now available for $1,600 (on sale) in the Edmonton area.
Thank you for your attention to this matter.
Following this their representative offered us a new television for $1200 while we paid $1100. What a deal!!! The television never even worked and this is the best they can offer!!!