Cheap Caribbean.com Complaint - Very Upset Customer.... Beware!!
STAMFORD, CONNECTICUT -- Please Beware NOT to purchase your trip from this company! I purchased a trip for myself & 3 children... We saved money to afford this trip! A month before we were to take our trip....My Grandmother passed away and I had to cancel the trip. I called Cheap caribbean and they told me that would be fine but I had to fax over the death certificate to get my credit! I did as they asked and when it came time to book another trip....they told me that the credit had expired and that I had just lost $3,000.00!
They NEVER told me that the vouchers they had sent me had a expiration date on them (which they don't have). They then told me that they had NO RECORD of my cancellation and that they had nothing to offer me! They then in fact hung up the phone...when I ask to speak to supervisors (Thank you Angelique) the sales girl. I demand that this company give me my credit of $3,000.00!! I saved for 2 years to afford this trip with my children....being a single Mom. This company can not scam me out of my trip!
Please BEWARE of this company not crediting you if you have to cancel! I don't have a expiration for my credit..... Please help!
Single Mom from CT