Symantec Complaint - Symantec Money Machine
As a former reseller of Symantec Products I am ASHAMED to have ever recommended, sold or heard of Symantec!!!! The technical support is shocking if not nonexistent, even as a dealer and reseller you are treated as an irritation and given the run arround speaking to at least 30 people on each time you call all of whome say they are unable to help you and you MUST call again and choose option x.
Our latest and LAST dealing with them involves Symantec Backup Exec System Recovery Server 8, for 4 months we had an open case as the Software supplied does not work!!! After 4 months they asked us to download a newer version which fixed all the problems, so far not great but problem resolved. Not quite, 2 months on the new software stoped working as the Trial has expired!!!!!!
Well after half a day of calling support, sales, sales brother, supports mother, and about 77 other departments the final answer is you need to buy the new version in order for the software to work?? No matter how many time you tell them you have purchased the software already the answer is the same, send more money, buy the new version, also buy a new support contract (for just $400.00 extra) and we will look at your problem.
NO Symantec, we will NOT send any more money, we will NOT BUY any more Symantec Products, we will NOT SELL any more and we will NOT SUPPORT your products any more, you don't support us. There are real products out there with great support where the helpdesk is not in India and the you are not transferred from department to department.
WARNING TO EVERYONE DO NOT BUY SYMANTEC PRODUCTS, EVER!! If you do you will be very disappointed and have to buy something else to replace it that works.
Tell all your friends, Symantec is DEAD, no longer mention that name in public, they had a good run but Symantec Service has left the building. R. I.P.