Performance Dodge Informative - Sales and Service
LINCOLN, NEBRASKA -- When purchasing my truck from Performance Dodge in Lincoln Nebraska we found a whole in the passenger seat. They told me at the time they would fix the hole. When I returned to get the seat fixed they tried to convince me to patch the seat. I refused. Even the man who was called in to repair the seat told me it would definitely show, and would not look new. The service guy tried to get me to let the guy repair the seat, and he would fill my gas tank. I explained that this was a brand new truck with lest than 500 miles on it. That I did not want a patched seat, I wanted my new truck to LOOK new. I told him I thought that is why I was there. The service manager then told me they would have to order the seat cover.
I then showed him the damage to the passenger side front door I noticed when I got the truck home. He told me that there was no way to prove that the damage was caused prior to me purchasing the truck a couple of weeks earlier (it should be noted that when I took the truck to Beatrice it was put in storage and not driven). So at that point I was shocked and felt like he was calling me a liar. But knowing he had no idea how particular my wife and I are when it comes to our vehicles, he would have no idea how much of an insult this was to my wife and I.
I took the truck to a body shop to ask them about the damage. I was told that it appeared the damage was done while the rubber guards used during transport were still on the door edges. The body man explained that if the door would have opened into something without the door guards on, there would be some type of mark. But because the door guards were on, the door just bent, but no mark was left.
I have never owned a Dodge in the past but heard a lot of good things about Dodge, and I really like the looks of the Big Horn. So I decided to give Dodge a try. I was very upset with, and felt that I really screwed up, and was sure I would never buy another.
I have talked with my local dealer (Twin Rivers in Beatrice, Nebraska). Dave was very nice to me, and his dealership will be doing all my service work. I have a free oil change at Performance Dodge, but I will not be using it. I feel there is NO reason to return to Performance Dodge…Ever.
While purchasing the truck I asked the salesman about a hitch. I was told that installed it would be around $600.00. Of course I told him to forget that. I purchased and installed an after market hitch. Then I learned that the price for the Dodge hitch was no where near $600.00. This upset me because had I known the real price I would have had it installed the day I purchased the truck.