Auto Supertstore in Grayslake, IL Complaint - Never Buy From This Company!

Review by kmok on 2008-11-19
GRAYSLAKE, ILLINOIS -- I purchased a $14,000 used Lexus from this dealership. 5 days after I bought it I started having transmission and radio problems. I have taken it into that shop twice and they keep telling me that nothing is wrong; albeit, AAMCO has told me that the transmission is going and it will be at least $1000 to fix it. I asked the dealership if I could just get my trade in back and cancel this deal, now, about 2 weeks after purchasing the car and they said I would lose about $4,000 to $5,000 dollars because that is how much less the car is worth now, two weeks later.

Please, I am so sorry I didn't go to a reputable dealership. Don't make the same mistake I did. Don't ever trust them.
Comments:3 Replies - Latest reply on 2008-11-26
Posted by Davenport on 2008-11-20:
Why would it be worth that much less? I thought the difference was between new/used cars.
Posted by BobJohn on 2008-11-20:
There is a tremendous difference between what a used car dealer pays for a vehicle and what they sell it for. I plugged in a 2001 Lexux RX300, 100,000 miles into

Dealer retail price: $11,675 (sell)
Trade in value: $7,825 (buy)
Difference: $3,850 (gross profit)

The dealer sells at retail and buys at 'trade in value'. They've made their profit on your car, now they can go buy another car at the trade in price, sell it at retail, and make some profit again on that car, so why would they basically give you your money back? Used cars are sold as-is unless there is an expressed warranty.

Should always have an independent mechanic check out any used car.
Posted by Aerocave on 2008-11-26:
BobJohn: So its that easy to make a $3850 gross profit? Remember this: KBB doesn't sell the cars...KBB doesn't accept the risk that a dealer takes when accepting a trade in...KBB is not dealing with the customer who says that, "Well, I understand what KBB says, but my trade is worth more than that" ...if only your simple calculation were true...if only it was that easy...

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