Toys R Us Complaint - To The Customers... Listen Here
I've been an associate of TRU for 3 years, for the most part I enjoyed my job, and I get a good laugh from reading the "complaints" people have about the company here.
The return policy bothering you? Gasp, you bought something and lost your receipt, and now you decide you want to return it? Nope, rules are rules. Not only does the back of your now lost receipt have the full return policy details on it, but so does the front, the customer service desk, and every register. There is NO way you can be unaware you need a receipt. Even if you somehow miss the signs and don't read your receipt, it's basically common sense. No receipt no return means no receipt no return. If we made an exception for you, we'd have no policy.
Which leads to customers who think they deserve special treatment. We see hundreds of people come through register/desk/line of sight on our shift daily, and you are in no way any more special then the other X amount of people we've helped that day. If the cashier doesn't want to chat it up with you or laugh at some lame joke you make, deal with it, don't get offended or complain, that cashier has probably been standing there 7 hours and just wants to go home to her family.
And those surveys that print at the top of your receipt? Yeah, don't be an ass and give everything a 1 just because you were mad that we sold out of something and you came in 5 minutes before closing. The company actually cares about those, and you bring a biased jerk doesn't help. I've seen many a good cashier get a "talking to" from management because one of the customers they rang out filled out a negative survey, even if it had nothing to do with them.
Other then being pissed about not having something or a so called "rude" associate (one of those associates mentioned above who doesn't laugh at lame jokes or feel like making small talk) the other complaints are about having to stand in line. You have to stand in line nearly everywhere, I'm sorry if there's 2 people ahead of you, learn some patience.
I'm also tired of people saying that we're "going out of business" or "their company is going down the tubes"....nope, quite the contrary actually. Before our new CEO TRU was having some problems, but we've been growing in the past 5 years and we're opening NEW stores, not closing any. Don't cite facts about a company you know nothing about internally.
Never assume an associate has the power to change anything or is in some way holding information from you. If they say they're sold out of an item and don't know when it will be in, its the truth. Rarely do we know the exact date a SPECIFIC item will be in. Sometimes we know when trucks come, but if your item will actually be on it is another question, and when it will be filled on the floor is another. Don't try and ferret "secret" information out of the employee, if they knew they'd tell you.
So to wrap it up, don't try to return something without a receipt, don't get pissed at an overworked or shy cashier, don't assume the employees are all knowing and in some way keeping you in the dark, DO give all 10's on the surveys and THANK the associate that helps you, it may be our job but we deserve thanks for putting up with more crap then you know. Thanks ^_^