Radio Shack Complaint - RSSP Complaint - Radio Shack Service Plan
I work for Radio Shack, and for the most part, I like my job very much. however, I hate, HATE having to sell extended warranties (aka RSSPs).
We are paid a pittance to begin with (minimum wage). Many people are under the impression that Radio Shack employees are paid by commission, which is partially true, but even the BEST employees get only about a 30% pay-raise for all of the 'sales' we get pushed to do.
On the products that we push the most (things where contractual obligations are involved), our managers are under a great deal of stress to make sure the store as a whole sells x number of y.
RSSPs are one of the areas that we are pushed to sell a lot of. Between that and credit card applications, cell phone sales, satellite TV sales, and batteries, we're basically supposed to do an impossible task of offering all of these things to each person.
If you don't realize it already, I'll let you in on a little secret. RSSPs are a ripoff. Period! Official statistics from ourselves (Radio Shack) says that 58% of RSSP cost to the consumers is pure profit. Radio Shack doesn't give a damn about its employees, and they don't give a damn about you, the consumer, either.
Here's some other infuriating information for you to ponder: if we do what's in the consumer's best interests, we're fired. If I tell you where to buy something for less than what we have it for (which is too much, almost without exception, for everything). If you don't want a cell phone, but you'll buy one due to what we tell you, we're obligated to sell you one.
With the economy as tough as it is right now, I don't think that I'll leave Radio Shack right away. But I'm definitely not going to play Radio Shack's perverted playbook any longer.
Do society a favor and complain to your local Radio Shack about their exploitative compensation packages and highway robbery.