Cable Vision Complaint - Billed For Their Service Error
BROOKLYN, NEW YORK -- I called on 11/6/08 to have my service discontinued because I am moving and Cable Vision does not have service were I am going. The disconnection date was 11/21/08. I got home on the 11/19/08 and my service was cut. I called and spoke to three reps. One of them told me that they will call me back on my cell to let me now if they can turn on my service on the 11/20/08 seeing that it was their error. I did get a call 2 hrs after telling me that they will come tomorrow 10am to 8pm, so I am not really having service on turn on, on the 11/20/08.
And I will have to call again to do a disconnection, because they are coming to turn my service on and this is the procedure.
What they did not tell me is that I have to pay for disconnection and for them to come out and connect me back. I spoke to a representative who said that she spoke with a supervisor and he said that I will not have to pay anything. This is all lies. I feel I am being use and abuse by this cable company. Please help.
Very truly yours,