Uncle Bob's Self Storage Complaint - Theft At Uncle Bob's Self Storage
HOUSTON, TEXAS -- I had a very secure, climate controlled self storage unit with Lock n Key at 8726 Long Point in Houston, TX. While I was doing some long-term traveling during the summer of 2008, Uncle Bob's bought out Lock n Key and changed the management and staff. Uncle Bob's then disabled a key alarm system that had been one of the primary reasons why I stored my belongings at that facility.
When I returned from my trip and discovered the change of ownership, I checked on my belongings--they were all there--and began to look around for another storage site. When I returned approx. two weeks later, I found that someone had unlocked my unit, stolen an expensive bicycle, and then re-locked my unit. This facility uses flush-mount, cylindrical locks with round keys. Since there were only two keys, one in my pocket and one on file in the manager's office, it made sense that an employee of Uncle Bob's had taken my bicycle.
The manager denied the possibility and referred me to the area manager, who never returned my calls. After almost two weeks, I reached the vice president of Uncle Bob's who insisted that someone I knew took the bike. I let him know that this was not possible, that if something like this occurred in my business I would want to investigate to be sure I didn't have a bad employee. I have never heard back from Uncle Bob's nor have I been able to get through by telephone.
There are really only two possibilities: an Uncle Bob's employee entered my unit with the manager's key or a tenant at Uncle Bob's has learned how to pick these special locks. Either way, Uncle Bob's was unconcerned about the incident and has not followed up.
Lock n Key was a top-notch organization but these Uncle Bob's people, from their site manager all the way to their vice president, are unprofessional and unethical.