IKEA of Stoughton, MA Complaint - IKEA returns and refunds.... Ha, ha, ha
STOUGHTON, MASSACHUSETTS -- I purchased $600 worth of flooring for my condo. I made my purchase at IKEA of Stoughton, MA. This was "click and lock" flooring and the product was supposed to be very easy for a DIY project.
After hiring two separate people to lay the flooring, I decided that I needed to return the product. The people that I paid to help with the floor were knowledgeable "handy-man" types that had experience with many kinds of home projects. Both said that the product was deficient. As we laid a few rows of flooring the first row would begin to pop up and come apart.
Since the store advertised that you could return this product for any reason, I did not think I would have a problem. I had $500 of my purchase on my credit card and paid the rest in cash. Therefore, I was only looking to be reimbursed for the $500 and was willing to take a loss of the other $100 that I had paid in cash. The reason: Even though I had lost the original receipt, I had a print out from the bank that clearly spelled out the purchase that I had made. The date (10/19/08), store code, my credit card numbers, and even the exact time of the purchase, 12:20!
When I returned to the store, just two weeks, exactly, from the date I purchased the flooring, I was met with their "STORE POLICY" regarding returns.
Without the ORIGINAL receipt you cannot get your money returned, regardless of any other kind of proof of purchase!
I spoke with two people in Returns & Exchanges. The second of the two was very curt and in the space of about 30 seconds stated that without the original receipt I could only get a store credit for the returned merchandise and that, additionally, I could only get the "sale price" of. 49/sq. ft. that was the sale within the last 90 days. She did not even have to look up any price list or the name of the product, etc. That told me that this store was completely familiar with this defective product and had probably had several exchanges, which allowed them to be so familiar with its "sale price."
I had paid $1.99/sq. ft. I explained that they had no other product that worked any better than the one I had purchased, as they carry only click and lock flooring. They didn't even sell a carpet product that I could put down. I was stuck with cement sub-flooring in my home, with no money to be able to put another type of flooring down.
They gave me a store credit for $228 and said that if I found the original receipt I could bring it back to be exchanged for cash.
I feel that this is outrageous. I know very well how businesses work, as I am a Marketing Director for a healthcare facility.
Their statement that they needed an original receipt was explained as the only way they could be sure that I had indeed purchased the merchandise at their store and how much I had paid, etc. Well, I feel that I proved that. Additionally, I showed that actual cash had been released through my bank to IKEA, so that they had confirmation that they were actually paid for the credit card transaction. If the situation had been reversed, and I had used a credit card that was not good and the transaction did not follow through, you can bet they would be looking for payment from me. In that case, the original receipt would mean nothing to them!
I have a basement level condo and no flooring.........its getting cold.