T-Mobile Complaint - Horrible Customer Service
SANTA FE, NEW MEXICO -- I have dealt with T-mobile several times and the customer service is just terrible!
On this instance, I was porting my number from Verizon to the new pay as you go phone I had just purchased from T-mobile. T-mobile told me that my number from Verizon should port over to my new phone within 24-48 hours. (This process kept me on the phone for 30 minutes. After 2 days, nothing had happened. I contacted customer service and spoke with someone I could barely understand. I asked when the port request was made - she said that information was not available. I asked when I could expect the port to happen - she said that information was unavailable. I asked to speak with her supervisor who couldn't help me because, upon investigation, she said there had been no request made to port the number over!!! She then transferred me to the "transfer department".
This guy told me that the name that was on the number I wanted ported did match with what I was telling him! Upon further research, he discovered that the information I had given was not inputted correctly into their system and that I also needed the account number from Verizon to complete the port. I called Verizon, (who has outstanding customer service) got the account number, called the direct line within T-mobile for transferring my old number and spoke with someone FROM THIS COUNTRY WHOM I COULD UNDERSTAND, and the transfer was completed right away.
This whole process took about 1 hour of frustrating time on the phone because #1- the transfer could not be completed until they had the Verizon account number (which I was not told was necessary) and #2 because my personal information was inputted incorrectly by the original T-mobile transfer dept. representative. This is a business number and I needed an expedient transfer to occur which didn't happen. 2 customers were unable to reach me! Additionally, because of the time delay, I have to pay an additional 4 days of usage on my Verizon bill not to mention the extreme aggravation because of the incompetence on the part of T-Mobile's customer service.
I asked for some complimentary time because of the inconvenience to me, but was told "they don't offer that"! If I had not already purchased this phone, I would NEVER do business with T-mobile and will NEVER recommend to anyone!
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