Toys R Us Complaint - Babies R Us Return Policy Sucks
VAN NUYS, CALIFORNIA -- I went to Babies R Us in Van Nuys on 11-22-08 to do an even exchange of some infant shoes I purchased for my daughter but was told I could not because I didn't have a receipt. All I wanted was a bigger pair of shoes. Their strict return/exchange policy is bad for business. I think I will boycott them and start going to Target where you don't need a receipt. They swipe your credit card and find the item on your card for you.
I also tried complaining to Babies R Us corporate but they really didn't care and told me I needed the receipt. Goodbye Babies R Us, you just lost a loyal customer!!!!