Home Depot Complaint - Home Depot Doesn't Want Your Business - Even In A Recession
Here is a ridiculous story of an attempt to buy something at Home Depot. I ordered appliances online with Home Depot. Delivery date was 11/1/08 (Saturday). Home Depot was a no-show. No one called me. I called "customer service" but they closed. I called Sunday 11/2 and was told I could find out what happened by calling GE in MO on Monday. I called GE in MO on 11/3 and was told, the drivers' "notes" weren't in yet and to call on Tuesday. I called GE in MO on Tuesday 11/4 and after a long time on long-distance hold was finally told the truck broke down. I did not believe this given that I was dealing with two multi-millon dollar companies. So I called Home Depot and cancelled the order and was told the appliances had been delivered on 11/1/08. I assured them they had not. I gave my credit card info and was told I would have a credit in 72 hours (11/7). On 11/8 I received an email that my credit card would not be charged. It was. On 11/20 I emailed "customer service" that the charge was still on my card. I called my card holder but they said I had to wait 30 days. I got a message from Home Depot that I needed to call to process my refund. I called Home Depot the next day - 11/21 and was told that my card would be credited less $79 that I had to obtain by submitting a rebate form for delivery charges. I explained that I didn't receive a delivery and was told that the "computer did not allow" this to be refunded. I obtained the form on line, which states 1. that it would be fraud under 18 USC 1341-42 to submit the form since I did not receive the merchandise or the delivery service and 2. that it would take 6-8 weeks to receive the refund...for service I did not receive.
Now I have to submit the form - fraudulently - so I can preserve my 30 day limit to submit and I must send a formal dispute to my card holder requesting that they resolve this in the required 30 days. By the way I ordered appliances at Lowe's on 11/4 and they were delivered on 11/7. I had already waited 2 weeks for the Home Depot to make the no-show delivery. I suggest you shop at Lowe's.