Midas Informative - Horrible Customer Service
TUSTIN -- Just went to the local Midas shop located at 3085 Edinger Avenue, Tustin, CA 92780 today for a brake pad change. Initially the manager was cordial and I ordered my repair request and we agreed to a price. In addition, I had requested for a oil change. So while doing the work, the mechanic indicated that the oil change was not included in the estimate and it was done for free. So when I was about to pay the bill I saw a revised estimate that included the cost of the oil change. When I asked the accountant why was that included he could not answer and the manager came out and started screaming that he doesn't give anything free. I explained to him what was agreed and what the mechanic had said. But he refused to accept that and became belligerent and started throwing his clipboard in front of me and then started screaming that next time I shouldn't come to his store (even though my warranty on the brakes says I need to come to the Midas store). Anyway this was the height of customer service and have never experienced anything like this. I am not sure how people like the manager survives in jobs that are customer oriented and how the Midas Corporation continues to hire such people.
Rest assured that I will never going to go to Midas and I will make it a mission to tell everyone never to go to Midas or have the "Midas Experience". These guys based on my experience and all the reviews I have read are a piece of work. Hope they just go way.