DirecTV Inc Complaint - Fraudulent Service Charges
BIG TIMBER, MONTANTA -- We moved and requested service to be re-activated on 1 Oct 2008. Despite our proper setup and operable Direct TV equipment (satellite signal strength confirmed), we were unable to receive Direct TV service. After nearly two weeks of troubleshooting, we called the help line to confirm once again that our programming card had been activated. The representative assured us that it had been, and encouraged us to schedule a service call at no charge. She explicitly insisted twice that the card had been activated, and three times that would be no charge for the service call. The technician came the next day and confirmed that there was no equipment or setup problem. He called Direct TV and eventually convinced the telephone representative to activate our card. Once she did, our reception resolved immediately.
At that point, we confirmed with the telephone representative that we would not be charged for service before our card was finally activated on 13 Oct 2008. When our October bill arrived, it included charges for the entire month and for the $80 service call. After several calls and letters to DirecTV, they have refused to reconsider the fraudulent charges.
We are initiating a call to identify other parties affected by DirecTV's incompetent technical support and fraudulent billing.