Budget Rent-A-Car Complaint - Budget Rental In Greensboro NC
GREENSBORO, NORTH CAROLINA -- I reserved a truck online...got a good price for a one way reservation. The reservations dept via the 800 # were super sweet. I then went to the pick up location in Greensboro NC (321 N. Chimney Rock Rd. to be exact)to get the truck and my car tow. I was advised that I had to upgrade to a 16' truck since I was getting the car tow. So, I upgraded. When I went to get the 16' truck, they didn't have the car tow attached and I was advised that I'd have to attach it myself for legal purposes. WELL...my sister and I couldn't figure it out so the Public Storage lady hooked it up for us.
I took the truck home and began to put my truck on the car tow. The car tow was broken and wouldn't go down at an angle so my truck could get on it without damaging the bottom of my truck so I called back to the Public Storage/Budget Rental location. I called 13 times and got NO answer. I had to call another Budget location in that city and they called back to 321 N. Chimney Rock Rd. and told that representative to call me back. When she finally called, I told her my issue and she said, well, bring it back. Ron will be here to assist you and hitch it up for you. Well, when I brought the rental and my jeep back (I had to have someone drive my brand new truck back to the Budget office for me), as I was driving ...the hitch came undone!!!
Keep in mind that this is still the setup that the Budget Rental sales lady had hooked up for me although they "legally" can't. The car tow was swinging in and out of my lane into the next lane ALL DURING 5 O'clock TRAFFIC!!! People were swerving trying not to collide with the tow. When I FINALLY made it to the rental office I was so pissed. Ron came out to fix it (he didn't speak, say kiss my foot or anything). I told Ron and the sales lady that I didn't want their truck tow and they'd have to get me a car dolly. They said they didn't have one and basically said "screw you"! I rented the truck for a one way, but it looked like I'd have to leave my truck behind and take the rental and then COME BACK (400 miles) and get my truck!! They removed the car tow charge (I still haven't seen that credit on my credit card statement) and I had to change my drop off location to something closer (still haven't seen that credit either). I finally get to my old residence to pack up the truck. They told me that I had a 16' truck, but I couldn't get my 12' solid oak entertainment center in the truck! Guess what...YUP!!! I had to leave that behind too!!! $3000 entertainment center gone down the drain!!!
So, after this fiasco, I told the rental company and they advised me to tell customer service after I drop the truck off. So I called customer service after I dropped the truck off and began to tell the lady on the other end ALL of my problems. She transferred me to some Customer Satisfaction Dept. or something like that. I spoke with a guy named Wayne (operator # 54040) and he showed NO empathy for what I had gone through. He raised his voice at me and even yelled at me. He talked over me, clearly at this point I was livid!!! I asked for his Supervisor and he said "they're" busy right now. I asked for the Corporate # to Budget and he yelled "This is Corporate Ma'am!" Needless to say, I got nowhere and still haven't seen my credits or even a freaking apology. I was told that his supervisor by the name of Nicole would be calling me back and that they're in the Texas call center. Still waiting...
Hopefully this blog gets the attention of consumers and management at Budget alike. If I could save anyone else the time, frustration and finances I'd tell them to pay the extra money from U-haul and go with them. DO NOT RENT FROM BUDGET!!!