U-Haul Complaint - Careless, Unhelpful And Rude
CHICAGO, ILLINOIS -- A couple years ago, a Chicago U-Haul outlet rented me a truck with no license plates. To be entirely honest, I was at fault for not noticing this stupid mistake. Half way through Illinois, a trooper stopped me and said, "I could take you to jail for this but I will let you drive to the next town so you can get plates faxed to you" [and then he handed me a moving violation ticket]. <- Added 1/13/09
So I drove to a motel and convinced U-Haul to fax me temporary plates. They offered absolutely no apology. I taped the plates to the back of the truck and drove the remaining 500 miles to my destination, followed all the while, by various troopers.
When I arrived (in Joplin, Missouri), the local shop did not care in the least about the trouble U-Haul had caused me because, "They were just a franchise and [I] would have to call corporate." Of course, that was my intention. I just wanted a bit of understanding from them, I guess.
To make a very long story short, I called and called, over and over, to every single person in U-Haul that I could, on every single business day for two entire months asking for a reimbursement for the truck rental fee. I did not ask for payment of the police ticket or the attorney fee, court fees or the plane ticket back to Illinois to go to court.
Literally every single person that I talked to either callously said they were not able to help me and that I should call "Person X in department Y" or they assured me that they would resolve the situation and immediately call me back. I was never once called back; not even a single time. This happened quite often. After a few, I was entirely disillusioned and swore to never use those careless, unhelpful morons ever again.
I caution you to never use U-Haul, not because they are not useful but because they are totally rude and unhelpful if you ever have a problem that they caused.
(I will publish this complaint every single place I can. I will tell every single person I know about they way this sad company mistreated me for the rest of my natural life.)